Are you looking for the video help from amazon but are confused about it? Don’t worry, you have got the right post. In this article, we will guide to take help and explain instructions of amazons in a easy manner. So, let us get started.

The Amazon is a platform which takes many actions to satisfy the customer. So for that, amazon has also got helping videos to guide the people who are confused or have any doubts about anything. Normally the customers need help in trying to find the connection between Amazon and Prime Video. Below are some of the questions people usually ask and their answers:

How to Cancel the Prime Video Subscription?

Here, in case you have subscribed the prime video membership but you didn’t planned for it, you can cancel it. Follow the following steps –

  • Go to Manage Your Prime Video Channels and select Prime Video Channels.
  • Find the subscription that you want to cancel.
  • Select Cancel Channel and confirm.

If you’re offered a self-service refund, and choose to accept it, your cancellation will immediately take effect. Otherwise, your subscription end date displays on the confirmation screen.

You’re able to reverse your cancellation until that date. After the end date, you won’t be charged for, or have access to content from that channel. If you’re not offered a self-service refund and want to cancel immediately, please contact customer service.

If you pay for your Prime Video Channel subscription through Apple, any subscription cancellations must be done at least 24 hours before your subscription is due to renew, otherwise you may be charged.

Does Prime Video has a Parental Control feature?

Yes, Prime Video allows you to select the content which you want to avoid. You can use this by requiring entry of your Account PIN to bypass purchase or viewing restrictions enabled on your account. Note: Amazon Fire TV devices have their own parental controls settings to restrict access to content and purchasing, and you’ll need to manage these settings directly on the device.

How to resolve the error codes which occur while playing Prime Video?

What to do when Prime Video titles won’t play or if you see error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074. Follow the below steps –

  • Close the Prime Video app on your device.
  • Restart your computer or connected device.
  • Ensure that your device or web browser has the latest updates.

For updates on the Chrome web browser, enter chrome://settings/help in the address bar to trigger an automatic check for updates. You can also click on the menu icon, click on Help, then click on About Google Chrome to check for updates.

If you want any updates on the Firefox web browser, click on the menu icon, then click on Help, then click on About Firefox, to trigger an update check.

For updates on Fire Tablet devices, open the Settings menu, then select Device Options > System Updates > Updates: Check Now.

For updates on Fire TV devices, open the Settings menu, then select My Fire TV > About > Check for System Update.

  • Pause other Internet activity – especially if other devices are using the network at the same time.
  • Check your Internet connection. You may need to restart your connected device and/or router.

How to Install Prime Video on your Devices?

The Prime Video app is available on a range of televisions, Amazon devices, mobile devices, Blu-ray players, games consoles, and streaming media devices.

  • Open your device’s app store to download and install the Prime Video app.
  • Open the Prime Video app.
  • Register your device by selecting Register on the Amazon website. You will be given a code to enter on a given website.

Some devices show a QR code to scan using your mobile device, or have the option to Sign in and Start Watching, using your Amazon account information for


Lastly, we have offered and presented with the most common error or questions. I hope you find this article informative. For further help, you can visit Have a Nice Day!